Membership Sales & Client Experience Manager

What makes Scissors & Scotch (Scissors as in hair, Scotch as in booze) such a great place to be? Well, it starts with a culture that prioritizes people and understands that solid relationships with clients and employees matters most.

Working at Scissors & Scotch means you get it all…awesome clients, signature drinks, a fast-paced environment, and the ability to be a part of a growing company. As our Membership Sales and Client Experience Manager you will be a driving force in the operation of our barbershop and our cocktail lounge. You will be responsible for leading the lounge team to hit membership sales goals while executing the best damn client experience with every guest. (think concierge,driven by sales goals, served up with a drink)

If you think this could be you, these are the expectations :

• Hire and supervise the best people in the customer experience game—like we said, the experience is what matters most.
• Support and maintain a culture centered around our core values (listed at the bottom so you don’t have to go searching our site for ‘em—but we certainly encourage you to check us out on there too.)
• Serve as a leasder for our membership sales and client experience team on goals as well as processes and policies to ensure they are met.
• Create and maintain the best damn client experience with every client –remember this role is vital to the overall success of our team
• Strategic scheduling—you’ll work with your GM to ensure proper stylist to lounge ratio
• Create hand-crafted cocktails for clients before or after their service—this is an experience, when we say hand-crafted that means all fresh ingredients too
• Inventory and ordering for liquor and bar supplies—see previous point
• Strong knowledge (or a willingness to learn) in scotch, bourbon, whiskey…Scissors & Scotch (as in booze)
• Planning and coordinating with your GM to host live music and liquor tasting events for our cocktail lounge.

Which leads us to what we’re looking for in a leader :

At Scissors & Scotch we don’t only offer the best haircuts and drinks in town, we also offer the best customer service. When we say we understand relationships matter most, we mean it. Sure, that attracts the best in the industry, but, most importantly, that attracts the best human beings. When we hire the best, give them the best training, and treat them the best, those top people end up sticking around.

And, because you can’t pay your bills on good vibes, here’s a rundown of some seriously sweet benefits :

And as promised, here are our core values :

To conclude, we’re looking for Day Makers and Push Your Limits people driven to be their incredible best. Sure, giving a great haircut and making an awesome drink are important, but so is damn good customer service. And that is just the beginning. If you want and opportunity that challenges you, lets your unique personality shine, and gives you the chance to grow each year, Scissors & Scotch should be your new home!