We are seeking Team Leads to join a growing team!!
Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!
Job Title : Healthcare Team Lead
Pay : $20.00-$23.00 / hourly
Schedule : Monday - Friday w / Occasional Saturdays 8 : 00am - 8 : 00pm EST
Must be able to work any shift between those hours
Location : Charlotte, NC WFH / REMOTE after orientation - needs to be near Charlotte, NC
TEMP PROJECT September - February
Job Summary :
The Team Lead provides daily support and coaching to remote staff handling Benefit Verifications within a Micro-Hub. They assist the Supervisor and Area Director / Manager in achieving productivity goals, customer service standards, and quality control for all projects.
Job Duties :
Guide team members in processing Benefit Investigations
Offer coaching and resolve issues for team members
Monitor seasonal employees' performance to meet client service levels
Ensure daily production meets quality standards
Support training initiatives for Reimbursement Specialists
Escalate issues to the Supervisor as needed
Develop program training documents
Maintain open communication with staff
Identify and address program challenges
Maintain positive relationships with internal and external customers
Perform other related duties as assigned
Ideal Candidate :
2+ years in a specialty pharmacy, medical insurance, reimbursement hub, or similar healthcare setting preferred
1+ years of supervisory or leadership experience
Experience in benefit investigations in a fast-paced environment is a plus
Experience managing a remote workforce is desirable
On-boarding Requirements :
High School Diploma or equivalent (GED)
Criminal Background & Drug Screening
2 verifiable employment references
Please read requirements carefully as we are prioritizing those that meet the requirements.
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