Customer Management Manager

Accentuate Staffing is seeking a dynamic Customer Service Manager to lead a high-performing service team and elevate the overall customer experience. This individual will be responsible for shaping a customer-first culture, optimizing service delivery, and ensuring that every interaction reflects the company’s commitment to quality and responsiveness. The ideal candidate brings strong leadership skills, a passion for solving problems, and the ability to build trusted relationships with both customers and internal teams.

Lead and inspire the customer service team to deliver exceptional service and build lasting customer relationships.

Foster a customer-first culture that emphasizes responsiveness, empathy, and clear communication.

Develop and implement service standards, policies, and procedures that enhance consistency and quality.

Monitor service performance metrics, analyze trends, and identify opportunities to improve customer satisfaction and retention.

Collaborate with sales, logistics, and other internal teams to ensure seamless customer experiences from order to delivery.

Proactively address and resolve customer escalations in a professional and timely manner.

Partner with leadership to identify new service offerings and opportunities to strengthen customer engagement.

Champion technology and process improvements that streamline the customer journey.

Bachelor’s degree in business administration, communications, or a related field.

Minimum of 5 years of customer service leadership experience, ideally in a manufacturing, distribution, or service-driven environment.

Strong problem-solving skills and a proven track record of improving service processes.

Excellent communication and relationship-building skills, with a customer-focused mindset.

Experience with ERP systems and Microsoft Office required.