Bilingual (English/Spanish) Loyalty Service Representative

Responsibilities

• Supporting policyholders with insurance product information
• Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and / or solving service and Claims issues.
• Assist clients by matching our products with the needs to the client.
• Assist in the collection of current and past due premiums.
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.
• Exhibits and practices the Organization'smon Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7 : 30 - 6 : 00 CDT timeframe. Monday-Friday. Hybrid Work Schedule, 3 days in office, 2 days remote
• Represents thebined tenants : Personal Connection, Empathy, Problem-Solving, and Ownership
• Problem Solving : Takes an organized and logical approach to thinking through problems andplex issues. Simplifiesplexity by breaking down issues into manageable parts.

Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.

Continuous Learning : Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.

Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities.

Takes on challenging work assignments that lead to professional growth

Initiative : Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision.

Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

Adaptability : Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things.

Effectively prioritizes according topeting demands and shifting objectives. Can navigate through uncertainty and knows when to change course

Results Orientation : Effectively executes on plans, drives for results and takes accountability for oues. Perseveres and does not give up easily in challenging situations.

Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results

Values Orientation : Upholds and models Chubb values and always does the right thing for thepany, colleagues and customers.

Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity.

Fosters high collaboration within own team and across thepany; constantly acts and thinks "One Chubb"

Qualifications

Skills

• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Strong knowledge of worksite products and services
• Experience in LSP and worksite related systems
• Friendly and professional demeanor.
• Excellentmunication and interpersonal skills.
• Basicputer skills and knowledge of database software.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way
• 5+ years of experience
• Bilingual skills (verbal, written, read) in English / Spanish preferred

Education and Experience

• 2 - 3 years' experience of customer service.
• High School Required; Bachelor's Degree preferred

About Us

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the mostprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals.

More details can be found here. Chubb ismitted to supporting its employees with aprehensivepensation package that is appropriate in the market where they work.

Below are several of the many benefits we offer our employees :

• Health insurance
• Dental insurance
• Tuition reimbursement
• Apany-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUTBINED INSURANCE

bined Insurancepany of America is a Chubbpany and a leading provider of supplemental accident, health, disability, and life insurance products in North America.

Headquartered in Chicago, with satellite office in Columbia, SC,bined is celebrating over 100 years in business. We aremitted to making the world of supplemental insurance easy to access and understand.

Thepany has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), markingbined's twelfth consecutive year on the Top 10 list.

We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb providesmercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Thepany is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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bined Job ID 300000495764717