Dental Lab Customer Service and Product Shipping Coordinator

Job Description

Job Description

Description :

• Position Type : Full-time, Hourly, non-exempt, and eligible for overtime pay
• Schedule : Monday through Friday (8 a.m. to 5 : 00 p.m.; includes 1-hour lunch)
• Location : Onsite in Tempe, AZ

Come join on of the fastest growing dental labs in the nation, where all of our products are made right here in the USA! We have a remarkable, family-oriented environment where we collectively ensure the highest quality of customer service, product and client support is provided!

Are you driven by being dependable, energetic, punctual and have outstanding attention-to-detail? If so, this position could be the right fit for you at our onsite location in Tempe, AZ!

In this role, you will be in an office-setting, ensuring dental cases are tracked and entered into software used by the company, all while effectively collaborating with JB Dental Lab professionals and clients, alike.

The applicant hired for this position will report to the Customer Service and Client Relations Manager, and will support a department within the lab.

The ideal candidate will have a knack for data-entry and administration, capable of keeping up with daily demands of entering, processing and tracking dental cases produced by JB Dental Lab’s manufacturing team.

While not all encompassing, the specialist hired for this role must be mindful of the client relations built around the business and brand, with the understanding this role is implied to be a direct representation of JB Dental Lab, LLC while in the performance of duties due to client engagement.

Requirements :

Essential functions :

• Enter variety of data using current technology and software for Case Invoicing and Entry
• Review and enter data updates in systems
• Review discrepancies in data received
• Advise Departmental Lead and Management of issues related to data
• Prepare and sort documents and track cases for data entry
• Create and maintain logs for tracking purposes
• Able to effectively communicate with clients by collaborating via phone, message boards and / or emails, as needed or required
• Handle client / customer complaints, providing feedback to Departmental Lead and Management
• Able to use software required to download digital crown & bridge cases
• Maintain safety and compliance standards within a manufacturing environment
• Cross-train to be able to provide backup / support to the Customer Service & Client Relations Department across JB Dental Lab
• Other duties that may be assigned.

Skills Required to Perform the Duties :

• Previous experience in data entry or other related fields (not required, but preferred)
• Excellent type skills
• Time Management
• Effective communication skills
• Physical ability to sit for long periods, and move through the facility as need to
• track and / or deliver cases to departmental manufacturing teams throughout JB Dental Lab
• Strong organizational skills
• Deadline and detail-oriented
• Working knowledge of dental terminology, or experience in a dental laboratory or dental
• office and customer service preferred (not required)
• Teachable / Trainable
• Familiar with Magic-Touch software desired (not required)

Educational Requirements / Other Qualifications Needed :

• High School Diploma (or equivalent)
• Work authorization (Required)
• Note : This position does not support tele-work

This company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.

This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will. The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

JB Dental Lab is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, marital status, disability, gender identity, race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

JB Dental Lab will consider for employment all qualified applicants. Job

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule :

• 8 hour shift
• Monday to Friday
• Overtime

Experience :

Dental receptionist : 1 year (Required)

Work Location : In person