Manager of Customer Success

Manager of Customer Success

CPS Solutions, LLC

Remote

The manager of customer success is responsible for new client implementations, supporting ongoing client-based operations, and related reporting.

This position requires ability to travel a minimum of 75% of the time away from home location and have a valid drivers license.

Pay Rate : $80K to $100K base off experience, plus annual bonus

RESPONSIBILITIES :

• Lead development for onboarding, training and success of newly hired team members :
• Day to day management of hired onsite team including site expectations
• In-clinic and pharmacy interfacing workflows for each client to ensure seamless end-to-end performance from patient recruitment to adherence to retention
• Reporting for Key Performance Indicators (KPIs) at each client, with special focus on patient growth and in-clinic operations
• Initiatives to drive operating efficiency and effectiveness
• Support the site leadership in driving clinical outcomes and help manage work of clinical pharmacists and clinic liaisons
• Assist in project management for client launches, including :
• Reporting progress to executive and operating teams at CPS and the customer
• Supporting implementation from clinical development to IT deployment
• Support Directors of Customer Success with clinic expansions, providing operations support as needed
• Create relationships and buy-in from clinic staff to lead and manage clinic launches as assigned :
• Train onsite team to cultivate and develop clinic relationships for maximum buy-in
• Consistently monitor key KPIs to identify trends and areas of opportunities for training
• Support executives with ad-hoc requests such as presentation, board materials, etc.
• Other Position Responsibilities :
• Help build systems and processes to identify, hire, onboard and develop quality talent
• Participate as a member of the operations team and help meet corporate objectives
• Facilitate regular staff meetings with the ops team to disseminate company information and review performance against budget and plan objectives
• All other duties as assigned by management.

QUALIFICATIONS :

• A bachelor's degree from a four-year college or university
• Previous experience successfully participating in complex projects in healthcare (preferably in a health system or other healthcare services setting), while working with diverse stakeholders
• Experience successfully developing (growing) teams in operations or client-facing project implementations, especially at a manager level role
• A solid understanding of, or ability to quickly get up to speed on, technical requirements associated with Customer Relationship Management, Electronic Medical Records, Business Intelligence & Project Management tools
• Proficient with Microsoft Office tools : Outlook, Teams, Word, Excel
• Ability to travel by air or car up to 75% of the time away from home location
• Have a valid driver's license

Benefits : All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match.

Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

CPS Solutions, LLC Requirements : All employment offers are contingent upon successfully passing a background check, drug test and signed onboarding documents.

Additionally, you may be required to provide medical records or have additional medical examinations / background checks that are a specific requirement of the location or position in which you are hired.

Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine.

This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace.

About CPS Solutions, LLC : Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide.

CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy.

CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies.

For more information, visit https : / / www.CPS.com.

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and / or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.

All employment offers are contingent upon successfully passing a background check (post offer), drug test and signed onboarding documents.

Additionally, you may be required to provide medical records or have additional medical examinations / background checks that are a specific requirement of the location or position in which you are hired.

Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine.

This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace.

About CPS Solutions, LLC : Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide.

CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy.

CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies.

For more information, visit https : / / www.CPS.com.

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and / or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.