Customer Service Representative

Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner.

Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and / or customer complaints to ensure consistent customer satisfaction.

Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

COMPENSATION : The hourly rate for this position is $24.00 to $24.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department / team performance, and market factors.

JOB TYPE : Full-Time

SHIFT : Nights and Weekends

LOCATION : California Pacific Medical Center, in San Francisco, CA

NOTE : Completion of a background check and drug test is required before finalizing the hiring process at this client location.

JOB ID : 530576

Job Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders / requests.
• Phones / Customer Service
• Check Market Center general email box
• Service call back
• Dispatch - Patient Transport
• Place work order for service calls

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

3-5 years of work experience preferred.

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High School Diploma required. Associates Degree preferred.

MS Office Experience with proficiency in Excel required.

Strong communication skills.

Excellent customer service and administrative skills required.

Ability to develop and maintain a positive working relationship with others.

Detail oriented, ability to multi-task, with strong organizational skills are required.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.

We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

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