Bringing smiles is what we do at TTEC for you and the customer. As a Senior Information Security SOC Analyst working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll Do Investigate escalated security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, etc) for both on-prem and cloud environments, collaborating closely with Tier 1 SOC and with Threat Management team
- Develop, document, and refine standard operating procedures for investigation and response
- Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment
- Perform regular quality assurance reviews of Tier 1 SOC triage and investigative work
- Produce regular status reporting and metrics for SOC operations
- You’ll interact frequently with other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical resources.
- You’ll report to the Security Operations manager. Your role is impactful as it protects TTEC from data loss and security events.
During a Typical Day, You’ll
- Conduct proactive monitoring, investigations, and mitigation of security events
- Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s)
- Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data
- Research new and evolving threats with potential to impact the monitored environment
What You Bring to the Role
- Cloud platform expertise (GCP, AWS, Azure) must have
- Hands-on SOC experience investigating and responding to security events across two or more of the following : SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence
- Strong foundational knowledge of core enterprise information technologies and security principles
- Experience developing and documenting processes for others to follow
- Strong communication and interpersonal skills
- Ability to complete open-ended tasks with limited direction / supervision
- Strong analytical skills, attention to detail, and a sense of curiosity
What You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
Visit for more information.
Compensation
The anticipated range is $80,000-$90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and / or skill levels.
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