Opportunity Description
Customer Service Reps provide front line heavy customer contact and direct customer service support to all customers. Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience
Company Information
Medical products-audiology
Job Duties
- Offer an exceptional customer experience in every interaction
- Answer all questions regarding products and services.
- Makes outbound calls to customers as needed regarding inquiries, order status and services
- Enters orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints.
- Updates information in the computer such as warranty registration, username, comments.
- Logs calls, customer complaints and creates / maintains B2B cases and contacts in Sales Force
- Works overtime as expected and required due to workload, customers, and training demands.
- Notify Customers daily of any out-of-stock issue with their orders.
- Ability to work in a fast-paced environment
- Meet or exceed Level 1 KPI requirements
Education
Minimum High School Diploma or GED required
Experience & Skills Required
- Minimum 1-2 years of Remote / Hybrid Call Center Customer Service experience
- Attention to detail and excellent follow up skills
- Pleasant, friendly, professional manner, excellent verbal, and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.
- Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department’s Call Quality benchmarks.
- Requires a positive attitude, ability to work independently or as part of a team and have a genuine interest in people and desire to help.
- Experience working in a fast-paced environment and ability to multitask
- Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required
- Must have minimum high internet speed of 50 mbps (hard wired with Cat 5 cable and router)
Proxy Call Center Representative
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven e...
Call Center Representative
We have openings for call center representative, warehouse, assembly, production, forklift, machine operators, maintenance mechanics, assistant teacher, medical call center representative, receptionist, data entry, customer service representative, collections, medical call center representative, adm...
BDC Outbound Call Center Representative 15hr
BUSY Dealership in search of hard-working driven individuals ready to make BIG MONEY We are different than any other Call Center because of our will to WIN and be #1. Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. Responsibili...
Call Center Representative
They are a referral system that assists people in need.They connect people for financial assistance, addiction, mental health, and counseling....
Call Center Representative
Answer all incoming calls and chat/call requests promptly. Automotive BDC Business Development Representative Overview: Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, ...
Call Center Representative
Manage call outgoing call follow ups. We are looking for an enthusiastic and self-motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Make outgoing...
Call Center Representative
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and ...
BDC Outbound Call Center Representative
BUSY Dealership in search of hard-working driven individuals ready to make BIG MONEY We are different than any other Call Center because of our will to WIN and be #1. Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. Responsibili...
Call Center Representative
CSR is also responsible for making out bound calls to schedule service calls. Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls. This position answers incoming client telephone calls. CSR is responsible for making out...
Bilingual Call Center /BDC Internet Sales Representative Wanted
Responsibilities Create, maintain and measure the internet and business development processes (for both sales and service) Manage a group of customer service representatives in a call center environment Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinato...