Johnson Service Group is looking for a Desktop Support Technician (Field Service)
Location : Tampa, FL (33612)
1 Year Contract (Possible extension or PERM)
You will be responsible for providing service following established service level agreements and IT industry standards. You need the ability to work in a fast-paced team environment and comfortable adjusting to changing priorities.
You must be self directed and detailed oriented with the ability to prioritize and execute tasks with minimal supervision
NOTE : Experience with Apple Products is helpful
Responsibilities
- Hardware troubleshooting and support, including equipment replacements and relocations
- Diagnose and repair hardware issues
- Some Programming of phones, etc. (Cisco)
- Set up, move and remove equipment
- Manage day-to-day ticket volume
- Software troubleshooting and support including installations
- Diagnose and repair software issues
- Install, upgrade, and remove software applications
- Manage licenses for installed applications
- Documenting procedures, resolutions and training material
- Document steps taken to resolve issues
- Corresponding with customers
- Clearly and effectively communicate with customers via email, phone, instant message and in person
- Document all customer contact in the appropriate ticket
- Proactive rounding and remediation
- Regularly visit assigned area(s) and observe issues
- Log and resolve observed issues
- Maintaining fiscal responsibility
- Minimize unnecessary spending by reusing hardware and minimizing waste
- Effectively manage commercial software licenses
Credentials and Qualifications
- Minimum Required –
- HS diploma / GED
- Two (2)years experience with a variety of computer hardware including :
- PC desktops and laptops, apple desktops and laptops, mobile devices such as tablets and cell phones, printers and scanners, wired and wireless networking, related peripheral
- Two (2) years experience with a variety of computer software including :
- Microsoft Windows 10, microsoft office 365, apple MacOs and IOs
- Two (2) years experience with IT operations, including :
- Ticket management
- Lifecycle management
Preferred :
- Associate's Degree – Computer Science / Information Systems or a related major
- MCP certification
- Experience providing IT support in a healthcare environment.
- Experience supporting ThinOs / Zero OS VDI devices in a VMWare environment
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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