Spa ReceptionistThe Bay Club Company • Los Gatos, CA, US
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Spa Receptionist
The Bay Club Company • Los Gatos, CA, US
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job_description.job_card.job_descriptionKnowledge of company policies Written comprehension and expression — ability to read, understand and communicate information in writing Oral comprehension and expression — ability to understand and communicate clearly Computer proficiency — ability to use spa software and email (e.g., Microsoft Outlook) At least one year experience in the hospitality industry or related service position preferred Regular contact with members and guests in person, by phone, and by email Ability to handle difficult situations with problem-solving Standing as needed Seniority level : Entry level Employment type : Part-time Job function : Administrative Industries : Hospitality Estimated base pay range : $16.50 - $17.50 per hour Club Membership Competitive compensation Discounts on club services and amenities Continuing education Community involvement Paid time off (eligible for full-time with 20 average hours per week) Health insurance (eligible for full-time) LA County : Fair Chance Act compliance
Overview
Spa Receptionist role at The Bay Club Company . This position is responsible for welcoming guests, booking appointments, and maintaining a positive first impression in a luxury spa environment.
Responsibilities
- Greet members and guests upon arrival to Sanctuary Spa
- Check guests into the spa and direct them where to go for appointments
- Book appointments and provide information about Sanctuary Spa and services
- Deliver exceptional service to members, guests, and associates with the goal of retaining guests for repeat business
- Operate cash register and process payments
- Manage cash and balance cash drawer each shift
- Perform opening and / or closing duties as required
- Answer and transfer phone calls
- Assist in maintaining cleanliness and stock levels of spa lobby, retail displays, and Relaxation Room
- Assist with laundry duties
- Communicate timely and follow up as appropriate
- Provide membership sales team with guest / prospect lead contact information
- Participate in required events, programs, meetings and trainings
- Maintain cleanliness of Relaxation Room and stock levels of items
- Assist with laundry duties as needed
Qualifications
Skills & Knowledge
Experience & Education
Working Conditions / Physical Requirements
Job Information
Benefits and Pay
Other
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Spa Receptionist • Los Gatos, CA, US