Medical Assistant / Patient Service Specialist

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, dedicated Medical Assistant / Patient Service Specialist for our Gastroenterology department to assist in the treatment of patients and provide quality in-office patient care.

The successful candidate will :

Assist providers with patient care; ensures the patient is properly prepared in all aspects for the provider visit; verifies and obtains relevant information from patient and completes any necessary follow-up that the patient or provider may need.

Assists the provider during any in-office procedures.

• Courteously answer the phone, screen and triage call appropriately. Receives messages, prescription refill requests and performs other telephone duties as required.
• Knowledgeable in the operation and condition of all medical devices and equipment used.
• Knowledgeable in all clinical systems, protocols, policies and procedures necessary for the completion of all patient care duties, tasks and responsibilities as required by the department.
• Obtain and prepare laboratory specimens for testing
• Responsible for cleaning exam / procedure room(s) and maintaining equipment between patients and at the end of the day in accordance with established protocol;

document accordingly. Maintain a clean work area; prepare the equipment, patient room(s), and stock supplies or facilitate the reorder of supplies as necessary.

Effectively troubleshoot minor problems. Notify appropriate personnel of equipment malfunctions and repairs as needed.

• Execute paperwork as necessary for each patient including updating electronic medical record (EMR) and follow-up phone calls.
• Coordinates mail processing for office including : receipt of record releases, copying of records, mailing of records / correspondence, and responding to other general office requests via mail.
• Manages provider schedules by following up on patient no-shows, sending out reminder cards, and / or providing telephone reminders for office visit in accordance with established protocol.
• Remain flexible with the changing needs of the department and the organization.

Qualifications :

• High school diploma or equivalent
• Successful completion of a clinical medical assistant training program
• National certification from AAMA, NMAA, AMT, NHA or equivalent is a plus and earns a higher rate than non-certified MA’s
• Must be physically capable of lifting linens, supplies, and patients while utilizing proper body mechanics
• Must be CPR Certified
• 2 or more years' experience in a medical office practice setting is preferred.

We offer you :

• Vacation, holiday and sick time
• Medical, dental, vision and other elective insurance
• Tuition reimbursement
• Medical Assistant educational loan reimbursement

Hawthorn Medical Associates, an affiliate of Steward Health Care, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area.

We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.

About Steward Health Care

Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness.

One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients.

Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.