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Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees.
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What will you be doing in this role?
The Patient Service Representative II (PSR II) in the Interventional Cardiology Program in the Smidt Heart Institute will follow established practices, policies, and guidelines, provides clerical and administrative support / duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center.
Duties may include answering incoming telephone calls; scheduling and authorization for appointments, coordination of imaging and other ancillary services;
patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart / medical records, preparation; schedule
These responsibilities include :
- Answering and triaging calls- directing to appropriate individuals or departments.
- Scheduling and authorization for appointments, surgeries, and ancillary services.
- Perform insurance verification functions.
- Process and track all incoming and outgoing referrals.
- Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
- Builds and maintains physician appointment schedule templates in scheduling system.
- Performs courier and transport services, including medications from the pharmacy and returning unused medications to the pharmacy, following policy and guidelines.
- Assist in all work assignments.
Required Qualifications :
- High School Diploma / GED.
- 2 + years of experience working with insurance companies and obtaining authorizations.
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