Job Description
Job Description
Job Title : Senior Manager, Direct To Consumer Sales & Customer Support
Division : Consumer Products Division, Hydroviv
Location : Remote (USA based, US work rights required)
Description : The Senior DTC Sales & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv.
This role requires a strategic thinker with a proven track record in DTC sales, customer support, and team leadership.
Responsibilities :
- Develop and execute sales strategies to achieve and exceed revenue targets.
- Lead and manage the sales and customer support teams, fostering a high-performance culture.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Build and manage a sales program to train and align team.
- Collaborate with marketing to design and implement promotional campaigns and initiatives.
- Ensure exceptional customer service standards are met and maintained.
- Oversee the development and implementation of customer support processes and systems.
- Monitor key performance indicators (KPIs) and report on sales and customer support metrics.
- Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
- Train, mentor, and develop team members to achieve their full potential.
- Stay current with technology and industry trends and best practices to ensure Hydroviv remains competitive.
Qualifications :
- Bachelor’s degree in business, marketing, or related field.
- Minimum of 7 years of experience in DTC sales and customer support, with at least 3 years in a leadership role.
- Proven track record of achieving sales targets and driving growth in a DTC environment.
- Strong leadership skills.
- Excellent communication and interpersonal skills.
- Proficient in CRM and customer support software.
- Analytical mindset with the ability to interpret sales data and metrics.
- Strong problem-solving skills and attention to detail.
- Passion for customer service and a customer-centric approach.
About us - The world’s leading water experts, we deliver high-quality water solutions to residential, commercial, and industrial customers.
Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole- house filtration systems.
We improve water across all aspects of consumers’ lives.
GLOBAL CONSUMER PRODUCTS DIVISION (CPD)
Mission Statement : Become the global leader in water transforming systems, by creating world-class, consumer-centric brands that drive penetration of iconic products and deliver recurring revenue through proprietary consumables and omni-channel experiences that empower consumers in choice for their water needs that meet their lifestyle.
To learn more visit - https : / / www.hydroviv.com
We offer competitive compensation & benefits including : Medical, Dental, Vision, Life, 401(k) & 401k Match, Parental Leave, Unlimited PTO, Additional voluntary benefits
Senior Customer Success Manager
Collaborate cross-functionally with internal teams to optimize the customer experience throughout the entire journey, including sales, onboarding, support, projects, and renewals. Customer Success Manager (CSM), your role is pivotal in ensuring that value translates into business outcomes. In this r...
SAP - Customer Retail - Senior Manager - Consulting - Open Location
As a Senior Manager in Technology Business Analysis, you will be at the forefront of evaluating and understanding complex business models, processes, and operations. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology...
EV Senior Sales Manager - bp pulse
Serve as the executive sales point of contact and ensure customer happiness for our LD Fleet sector customers in North America. This includes public sector fleet customers and prospects for Federal, Military, Utility, and light duty fleet customers. Develop and enact sales channel strategy to succes...
Senior Manager, Customer Success
The Senior Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:. Your team of managers will be working directly with our customers, and you'll help develop an outstanding program in one of its most exciting phases. You will r...
Senior Customer Success Manager - Financials/ERP
The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, providing billable services, and acting as an escalation point for customer issues. Liaises between customers and technical support, product development, sales and f...
Senior Customer Success Manager, Health Plans
You will work directly with customers and internal teams to onboard, manage, and grow Sword’s expanding portfolio of health plan customers. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and wh...
Account Manager, Sales Support
Obtain pricing and prepare customer quotes. Use your judgment to solve complex customer problems with creative solutions. Develop strong relationships with Sales and Promotional Product Suppliers. Enter sales orders via the Company’s proprietary system. ...
Technical Sales Support Manager
We have an exciting opportunity for a Technical Sales Support Manager to support LanzaTech’s Business Development and Sales pursuits. This position is responsible for engaging all phases of technical sales support, including running process models for specific customer project opportunities, support...
Senior Regional Sales Manager (Field Sales Role) - Chicago area
The Senior Regional Sales Manager is responsible for prospecting, developing, and closing new business by selling direct and through channel partners for the Midwest territory. The ideal candidate has a proven history of exceeding sales quotas and building a strong pipeline of future business, all w...
Senior Regional Sales Manager
Key words: FDM, food manufacturing, sales, regional sales manager, senior regional sales manager. Duties and Responsibilities of the Senior Regional Sales Manager:. Minimum Qualifications of the Senior Regional Sales Manager: . Regional Sales Manager to . ...