Salesforce Business System Analyst

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview :

As a Salesforce (SFDC) and Gainsight Analyst at Omada, you will play a crucial role in enhancing the customer experience and supporting B2C marketing efforts through the effective use of our Salesforce and Gainsight platforms.

Your expertise will drive the implementation and optimization of customer-centric solutions, streamline dataflow to support marketing processes, and deliver data-driven insights to improve customer engagement and satisfaction.

You will collaborate with cross-functional teams to understand business needs and develop strategies that support the rapid growth of Omada.

About you :

• Bachelor's degree in Information Technology, Business, Marketing, or a related field.
• 5+ years of experience with Salesforce administration and development, and 3+ years with Gainsight in a B2C environment, preferably within digital health or similar industries.
• Salesforce certifications (e.g., Salesforce Certified Advanced Administrator) a must and Gainsight Administrator certification are highly desirable.
• Strong understanding of customer experience strategies and B2C marketing principles.
• Proven ability in data analysis, process automation, and solution optimization.
• Exceptional analytical skills with a track record of turning data into actionable insights.
• Strong communication and interpersonal skills, with an ability to work effectively with cross-functional teams.
• Experience with the digital health industry and regulations, such as HIPAA compliance, is a plus.

Your impact :

• CRM and Customer Success Strategy :
• Working closely with Customer Experience and B2C Marketing teams, you will lead the design and implementation of Salesforce and Gainsight solutions to develop, execute, and optimize customer journeys and touchpoints to enhance the Customer Experience team's ability to engage customers and launch successful marketing campaigns.
• Salesforce and Gainsight Configuration :
• Oversee customization of Salesforce and Gainsight, including custom objects, workflows, process builders, validation rules, and approval processes, reporting, and dashboards tailored to the needs of Customer Experience and B2C Marketing team.
• Support the development and management of playbooks, health scores, and success plans within Gainsight to drive proactive customer engagement.
• Integration and Data Management :
• Ensure flawless integration between Salesforce, Gainsight, and other systems to maintain a cohesive view of customer interactions.
• Implement data governance and integrity protocols to ensure accuracy and consistency across platforms.
• Analytics and Reporting :
• Support the build of datasets for Revenue Operations Managers and Forecasting Team to develop insightful reports and dashboards that measure the effectiveness of customer engagement efforts and B2C marketing strategies.
• Support detailed data analyses to uncover opportunities, trends, and areas for improvement in customer experience.
• Collaboration and Support :
• Handle inbound user requests, troubleshoot, and respond to them in a timely manner
• Partner with cross functional stakeholders to understand business needs and translate them into technical solutions.
• Provide expert guidance and training to users, promoting effective use of Salesforce and Gainsight capabilities to achieve business goals.
• Continuous Improvement and Innovation :
• Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies.
• Propose and lead initiatives to implement new technologies and methodologies that enhance customer satisfaction and retention.

Benefits :

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work.

We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health : Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up.

With more than a decade of experience and data, and 29 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs.

Our scope exceeds 1,900+ customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s.

Omada is the first virtual provider to join the Institute for Healthcare Improvement's Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner : Omada works different.

Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking.

We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.

Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies :

California, New York State and Washington State Base Compensation Ranges : $121,600 - $152,000*, Colorado Base Compensation Ranges : $109,440 - $136,800*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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