Bustle Digital Group is seeking a full time Manager to join our growing Client Experience team. This position is client facing and will be responsible for executing post-sale production for robust media & custom content campaigns for the East Coast region.
This role is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met as well as acting as a customer advocate and liaising between teams.
Responsibilities :
- Provide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-sale
- Understand all sold campaign elements & strategy to deliver on client campaign objectives
- Responsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work, and additional campaign trackers)
- Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
- Collaborate with the Ad Ops teams to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.
- Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, and photo shoots.
- Use project management software () to manage branded content projects & deliverables - ensuring all deliverables stay on schedule
- Partner with the Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
- Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
Requirements :
- BA or equivalent
- 3-5 years Advertising or Publisher company experience
- Strong track record in client service
- Branded content (video, articles, social, influencer, events) and media execution experience essential
- Strong attention to detail
- Highly organized and the ability to multi-task
- Preferred : Proficiency with Keynote, Excel, Google,
$80,000 - $85,000 a year
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