Job Description
Job Description
Summary
The Customer Service and Inside Sales Representative (CSSR) will be responsible for handling an array of front-facing duties, including assisting customers with complaints and questions, and relaying information about SPI’s products and services.
Responsible for selling SPI products and services to customers and developing leads. Will seek opportunities to present additional products to current customers.
Assist with warehouse tasks as needed.
Areas of responsibilities may include but are not limited to :
- Attract potential customers by answering product and service questions.
- Suggest additional products and services to potential and current customers.
- Manage large amounts of inbound and outbound calls.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Responsible for product knowledge to answer customer questions.
- Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
- Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
- Closing sales and achieving sales targets.
- Create and maintain a database of current and potential customers.
- Assist with administrative tasks and warehouse work as needed.
- Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse / office housekeeping as needed.
- Participate in monthly and / or annual physical inventories.
- Schedule inbound / outbound deliveries, as well as incoming / outgoing inventory.
- Stock, organize, and maintain showroom to maximize sales and maintain inventory.
- Maintain proper project details, documentation, and orders for specific large projects.
Education, Skills, Experience, and Knowledge
- High school diploma / GED or equivalent work experience
- Customer service oriented with strong telephone, computer, and multi-tasking skills
- General knowledge of warehouse operations
- Must be able to operate a forklift and / or pallet jack
- Basic math and computer skills
- Ability to write legibly and communicate clearly with professionalism and courtesy
- Experience with inventory / inside sales and / or demonstrated success working with customers
Work Environment
Office and warehouse / fabrication environment
Physical demands may include but are not limited to :
- High level of sitting, walking, standing, and / or climbing
- Stooping, bending, kneeling, and reaching
- Work outside / inside around machinery with moving parts and vehicles
- Exposure to all seasons of weather, as well as slippery and uneven surfaces
- Must be able to lift a minimum of 30lbs
Travel
None
Exemption Status
Non-exempt
Customer Service Representative
We are seeking a Customer Service Representative to join our team! You will be responsible for supporting day-to-day activities of the field service technicians as well as providing quality service and solutions to our clients. Schedule and coordinate service calls to available Field Service Technic...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketin...
Customer Service Representative - Renewable Energy
Experience in sales and customer service is required for this role. Our veteran-owned company is seeking an energetic individual for the role of Entry-Level Customer Service Rep to excel in our open position. Collaborate with the sales team to develop strategies for meeting sales targets and company...
Customer Service Representative - TurboTax
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Electrical Service Sales Account Representative - ASCO
Put your sales expertise to work at ASCO Power Services where you will be responsible for the sales of technical services. JOB SUMMARY The Sales Account Representative is responsible for outside sales of service maintenance agreements and modifications for transfer switch products and parallel switc...
Customer Service Representative
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - IL
We are currently hiring for a Customer Service Representative. In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operatio...
Overnight Customer Service Representative
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative, 3rd Shift
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...