Clinic Administration Manager - Pulmonology & Sleep Center (Honolulu)

Description : Job Summary :

Designs, develops, implements, supervises, and evaluates administrative operations of assigned departments. Represents Kaiser Permanente in community.

Assists in Health Plan activities. Provides member / patient services. Implements specific programs to increase membership and enhance fee-for-service revenue.

Maintains open communications with Oahu counterparts and staff. Recommends and implements changes to continually enhance Quality-of-Service Program.

Coordinates administrative assistance to physicians and supervisors. Supervises assigned staff.

Essential Responsibilities :

• Collaborates with Clinic Chief and area leadership to ensure high-quality and efficient clinical and non-clinical services.
• Provides leadership in assessing customer needs and satisfaction levels. Leads and facilitates continuous improvements to ensure customer service and efficiency.
• Designs, develops and implements plans / projects to improve operational efficiency, effectiveness and quality of care.

Monitors and reports status and progress to supervisor.

• Designs, develops and implements programs supporting recruitment, retention and development of staff. Fosters positive environment for staff growth, development and teamwork.
• Delegates responsibility to appropriate staff. Coaches and develops staff. Creates opportunities for improvement in areas of weakness.
• Provides cost-effective functioning of operations at each facility. Applies sound fiscal management practice and efficient organization / utilization of staff and material resources.

Ensures continuous cost structure improvements.

• Ensures safe, attractive patient care facilities. Ensures compliance with regulatory requirements. Participates in planning process for facilities maintenance and development.
• Establishes collaborative relationship with regional departments to support decisions beneficial to facility and valuable to customers.

Facilitates collaborative approach toward improvement and problem resolution.

• Facilitates cross-functional activities to improve total performance.
• Serves on regional committees, task forces and teams as assigned.
• Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
• Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

Basic Qualifications : Experience

• Minimum two (2) years of management experience.
• Minimum five (5) years of business operations experience.
• Demonstrated experience in short and long-range planning.

Education

Bachelors degree in business administration, public health, or related field OR four (4) years of experience in a directly related field.

License, Certification, Registration

N / A

Additional Requirements :

Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, written communication, team building, teamwork, problem solving, and quality management.

Preferred Qualifications :

• Management experience in a healthcare setting.
• Masters degree in business administration, public health, or related field OR six (6) years of experience in a directly related field.
30+ days ago