Job Summary :
- Assists an Ambulatory Care Department Manager by supervising assigned operations of a department providing ambulatory patient care services;
- ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements;
implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing / patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards / performance measures.
Essential Responsibilities :
- Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.
- Implements and maintains patient care and quality service standards to meet members and internal clients expectations.
- Acts as patient advocate resolving patient care issues.
- Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
- Assists in developing and monitoring budgets and resource allocations.
- Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care / service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Assists in providing on going staff development.
- Implements and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
Basic Qualifications :
Experience
- Minimum two (2) years of experience in ambulatory care or other relevant healthcare experience required.
- Minimum two (2) years in leadership capacity.
Education
- Bachelors degree required or four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N / A
Additional Requirements :
- Demonstrated interpersonal skills; knowledge of ambulatory care practices / operations / issues.
- Knowledge of applicable regulatory requirements.
- Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.
- Must be able to work in a Labor / Management Partnership environment.
Preferred Qualifications :
- Minimum two (2) years of supervisory experience.
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