Job Description
Job Description
Position Summary
The Clinical Resource Liaison (CRL) works under the direction and supervision of the Registered Nurse Case Manager (RNCM).
The CRL supports the delivery and coordination of care to participants by assisting the nursing team.
Duties and Responsibilities
Facilitate communication through answering direct nursing phone calls to assist with nonclinical, non-urgent, direction of calls to appropriate team member.
Communication liaison between nursing team and participant / caregiver
- Facilitate urgent calls to appropriate team members
- Collect and prepare urine and stool specimens
- Deliver urgent supplies (diabetic, incontinence, etc)
- Other related duties as assigned
- Vital signs
- Assist nurse with procedures (eg- dressings)
- Assist with facilitation of virtual visits for participants
- Wellness calls / appointment reminders
- Assist with retrieval of records, faxes,
Knowledge, Skills, and Abilities
- Excellent customer service and communication skills including face to face, telephone, virtual, and written abilities
- Organization skills
- Familiar with medical terminology and recognize urgent medical issues
- Experience as PCA, CNA, nursing student, MA, or EMT
- Proficient in Microsoft Office
- Able to navigate through electronic medical record and other participant- oriented software
- Ability to flex to the needs of the participant and or center needs
Working Conditions
- Fast paced and flexible environment
- Possible exposure communicable disease
- Able to lift up to 50 pounds
- Dependable transportation and driver’s license
- This position would be mostly center based, but may require some in home, clinic, day health center, office, and remote work.
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