Dispatcher

Job Description

Job Description

A.JOB SUMMARY

Assist with daily necessities needed in transportation such as proper customer service, quick and efficient problem solving skills, understand and know the basics of transportation, dispatch and its process.

B.ESSENTIAL DUTIES AND CRITERIA

Transportation Admin :

Ability to quickly learn and understand CRO software.

Assist with maintaining all transportation and driver files.

Know the basics of Driver Qualification files, HOS Files, and DVIR Files.

Ability to use all Microsoft Office tools and new software (subject to change).

Excellent organizational, problem solving, and customer service skills.

Great attention to detail and the ability to trouble shoot problems and manage conflicts in a timely manner with customers and drivers.

Ability to adapt to an ever changing fast pace environment.

MINIMUM of 2 years of experience in transportation (MUST include experience with ROLL-OFF TRUCKS) and knowledge of dispatch and third parties within the company.

Must be bilingual (English / Spanish)

Required to work varying hours, including some weekends (must be available 2 weekends per month)Must report to work in person.

We do not offer remote work.

Must be familiar with all transportation inquiries.

Must have experience with computers and computer software.

Punctuality is key; employee must be reliable and flexible.

Must have the ability to be on call if needed in short notice.

Primarily assist Dispatch Manager with anything that is needed in regards to transportation matters and available to adhere to any instructions given by any manager. (subject to change)

Minimum of 2 years of book keeping, logistics, or management.

Must be willing to travel to customer sites in Inland Empire, Orange County, and Los Angeles County when needed to do so.

Be familiar with Southern California roads and freeways.

Assist in answering dispatch telephone calls and voice mails in a timely manner and with great customer service.

Must be able to Input data in for specific transportation excel and inquiry sheets Such as Blocked site list, Transportation Complaints, etc... (Subject to change).

Scan & Email paperwork to third parties.

Ability to quickly learn and be competent with various software programs

Input orders / pick up request into CRO or other systems as required.

C.JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED) plus two years experience in dispatching or logistics or experience in transportation;

needs to be familiar with the positions of driver and logistics.

2.LANGUAGE SKILLS

Ability to read and interpret documents such as emails, voicemails, operating and maintenance instructions, and road show.

Ability to route in a timely manner and complete revisions in a timely manner as well. Ability to speak effectively before groups of customers or employees of organization.

3.MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals.

4.REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

5.CERTIFICATES, LICENSES, REGISTRATIONS

Requires current California Drivers License and a clean driving record. Must be accepted by Titan Industrial Metal Insurance carrier as an insurable driver .

D.WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to indoor conditions. The employee is frequently exposed to a busy environment.

The employee is exposed to constant change and travel when needed.

E.PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand;

walk, sit, use hands to finger, or feel; and reach with hands and arms Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.