Patient Service Representative (Medical Receptionist)

Beaumont Urgent Care
Macomb, MI, US
Full-time

Job Description

Job Description

We have a full time, front desk / medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044.

Scheduling is tentative 7am - 7pm, 3 shifts / week for full time on a rotating schedule. Rotating weekends and holidays are required.

Schedules published on a monthly basis.

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties.

The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Beaumont Urgent Care experience.

Responsibilities :

  • Greet patients and provide instructions to all visitors in a polite and professional manner
  • Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing / collection processes
  • Maintain the readiness of the reception area
  • Perform clerical tasks and adhere to established policies and procedures
  • Determine and collect each patient’s financial responsibility
  • Assist the practice manager and other staff as required
  • Provide overall support for Physicians and office operations
  • Obtain and document patient history
  • Understand and enforce standard healthcare regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Perform office procedures including all general administrative duties
  • Document Electronic Medical Record (EMR) all medical interventions
  • Assure HIPAA and OSHA compliance
  • May be asked to travel to nearby Beaumont Urgent Care locations to support the staff

Minimum Qualifications :

  • High school diploma or equivalent.
  • Prefer at least one year experience in a medical office or emergency room setting.
  • Urgent care experience preferred, but not required.
  • Ability to work 7am to 7pm 3 days / week, rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination.

INDBUC

30+ days ago
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