We’re looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations :
- O'Fallon, MO
- Phoenix, AZ
- Whitehouse Station, NJ
If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!
Job Responsibilities :
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 40-50 calls per day
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles / collectibles, flood,
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
- Complete additional tasks and other projects / duties as assigned
Required Skills :
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Previous Property and Casualty insurance experience a plus
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Customer Service Representative
The Customer Service Agent will be the intermediary between insurance agencies and their policy holders to schedule review appointments that will encourage business growth and focus on customer retention. The Customer Service Agent will be the intermediary between insurance agencies and their policy...
Remote Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!. ...
Customer Service Representative - TurboTax
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Claims Representative
As a Customer Service Claims Representative you will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all. Customer Service Claims RepresentativeWhy USAA? Let’s do something that really matters. Our Custome...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you currently hold an insurance license? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish cus...
Customer Service Representative (K9 Resorts) - Full-Time
The Customer Service Representative is responsible for providing every client with a “wow experience”. Must complete K9 Resorts Certification Program for a Customer Service Representative. Very customer service-oriented. Greets all customers coming into the building. ...
Bilingual- Customer Service Representative
Phoenix, AZ OVERVIEW: Real Floors is on the lookout for a dedicated Bilingual Customer Service Representative to join our team in Phoenix! Are you ready to be part of a company that's making waves in the industry? If you excel in fast-paced environments and take pride in delivering exceptional servi...