Field Support Specialist (Charlotte NC)
Job details
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Posted : 18 September 2024
Location : Charlotte, NC
Job type : Permanent
Reference : 937385
Job description
Position : Field Support
Location : Charlotte, NC
Duration : CTH
Requirements :
- 5+ years of desktop support experience
- Experience assisting with mainframe issues - mostly implementations
- Experience in assessing service tickets (ticketing system : Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.
- VM Ware experience a plus
Job Overview :
- Troubleshoot and resolve issues that result from employee laptop / desktop computers and peripherals.
- Ensure customer issues / tickets are resolved in a timely manner. - Ticket System : Service Now
- Assist end users with packaged software and some basic support of critical applications.
- Software installations and license tracking and support.
- Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
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