Analyst

VirtualVocations
Irvine, California, United States
Full-time

A company is looking for an Analyst to support ITIL and Continual Improvement methodologies in a customer service environment.

Key ResponsibilitiesTriage and handle incoming customer requests through a ticketing systemProvide customer service for software installation, maintenance, and troubleshootingParticipate in training and shadow experienced agents to gain product knowledgeRequired Qualifications, Training, and EducationHigh School diploma or GED required;

Associate's degree preferredITIL certification required within 45 days of employmentProficiency in Microsoft Office Products (Word, Excel, Outlook)Ability to learn new software and troubleshooting techniquesExperience in client troubleshooting with a focus on customer service

3 hours ago
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