Overview
Our client is seeking a high-energy IT Support Specialist in the Cedar Rapids / Iowa City Corridor. This is more than just a tech role — it's an opportunity to be part of a mission-driven organization making meaningful impacts across the area. They specialize in providing tailored IT solutions for small to mid-sized businesses, empowering clients to focus on growth while leaving the tech challenges to a client-centered, prideful team. You'll be joining a tightly-knit, growth-oriented group that values collaboration, innovation, and community impact. Apply today to be considered for this exciting opportunity!
What you will do
Assist clients confidently in understanding their requestsTroubleshoot, diagnose, and resolve issues related to technology devicesProvide proactive and reactive support for client needs, includingNetworks
DesktopsLaptopsApplicationsPhonesTabletsEmailDocument tasks in detailDemonstrate advanced knowledge of Windows operating systemsApply intermediate knowledge of networking and Windows domain environmentsCommunicate clearly and effectively with clients and team membersWhat you will need to be successful
Proven ability to engage with a wide range of customers across industries, company sizes, and organizational culturesStrong team player with experience in close-knit environments where mutual support and collaboration are keyComfortable working independently and trusted to take initiative and manage tasks with minimal supervisionSkilled in interacting with individuals at all organizational levels—from frontline staff to senior executivesExperience contributing to and thriving within a dynamic, expanding teamAdept at juggling multiple responsibilities and managing competing priorities effectivelyDetail-oriented with a consistent focus on accuracy and thoroughnessOpen to guidance and eager to grow professionally through mentorship and peer learningAdditional Postings available from Palmer Group
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