Great Company. Great People. Great Career.
If you want to work for a company that invests in you and your community, check out our Bilingual Call Center Agent position! As a Bilingual Call Center Agent, you’ll learn how to multi-task, communicate effectively, and work with a team that is goal driven.
This is a great way to learn our company and its many departments, while providing top-notch customer experience and earning extra bonus money! The Bilingual Call Center Agent is only the first step on your career journey! With endless career paths you can work at a company you love and start a position that puts you on a career path for success.
Take the first step it’s just the beginning! Vanderbilt Mortgage. Where you start a job and gain a career!
You could be paid :
- Base hourly pay - $18-$20 / hour
- Teamshare Quarterly Bonuses
As a Call Center Agent and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits :
- Medical and Dental Plan with Prescription Coverage and Vision
- Competitive benefits including 401(K) includes 100% company match of the first 4%
- Paid time off days (PTO), maternity / paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO)
- Tuition Assistance for your first degree
- Enjoy coming home to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
- Collaborative and energetic work environment
- Professional development and promotion opportunities
Here’s what you can expect in the role as a Bilingual Call Center Agent :
Job Duties :
- Attends two-week training class with completion of on-going training courses throughout career.
- Delivers a world-class customer experience by providing the highest level of customer service on every call.
- Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI, and document requests while also maintaining focus on first call resolution.
- Documents all contacts, verifying customer contact information, reason for call, and resolution.
- Ensures all Call Center SLAs are met and maintained each month.
- Assists new hires during training and orientation.
- Promotes teamwork and overall call center success and works to achieve goals given every month.
- Promotes company image through professional service and actions.
- Performs other duties as assigned.
What you’ll need to qualify :
- Fluent in English and Spanish.
- A High School Diploma or Equivalent required, college a plus.
- Experience in a call center environment preferred, but not required.
- Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
- Must be passionate about providing a world-class customer experience.
- Great attention to detail and organizational skills.
- Excellent telephone, communication, follow-up, and problem-solving skills.
But also, remember you :
- Must be able to remain in a stationary position 75% of the time.
- Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
- 75% communication methods completed over the phone. Must be able to exchange accurate information at all times.
- Ability to identify and assess account status and determine appropriate process.
- Constantly works in an indoor temperature controlled, sealed window office environment.
Here are some more reasons to choose Vanderbilt Mortgage!