Subway Lead Customer Service Representative

JOB DESCRIPTION Store 2727014Q : 4140 E 46 SR, Sanford, Florida 32771

Availability - Shift / Days

Flexible Availability

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements :

RESTAURANT SHIFT LEAD JOB SUMMARY :

This position directly supervises the operations of a shift in a restaurant. The Restaurant Shift Lead coordinates the work of team members assigned to the shift and maintains the Company and Brand operational standards ensuring all guests leave satisfied.

RESTAURANT SHIFT LEAD EXPECTATIONS :

Provides excellent guest service in a fast and friendly manner and coaches team members to do the same

Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Assigns shift duties to team members and follows up to ensure completion.

Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations.

Coaches team members to follow guidelines for food preparation and production management.

Ensures product quality, food safety, and operational standards are met

Monitors and ensures accuracy of all cash, sales, and inventory control records for the duration of the shift. Completes end of shift and end of day paperwork and counts as require

Communicates any discrepancies to immediate supervisor

Guarantees a safe environment for team members and guests by following all government laws and safety codes

Completes reports on all incidents following our 5-minute rule policy

Lives our Company values : One Team, Do the Right Thing, Takes Ownership, Play to Win

RESTAURANT SHIFT LEAD BENEFITS :

Unlimited tip pooling

Medical, Dental, Vision, Term Life and AD&D plans

Flexible spending and health savings accounts (FT)

Vacation paid time off

Company holidays paid at time and a half

Matching 401(k)

Tuition Reimbursement

Stock Purchase Plan

Employee Discount Program

Discount Meal Benefit

Wellness Plan

RESTAURANT SHIFT LEAD QUALIFICATIONS :

Excellent communication skills

Motivates, coaches, and leads team members

Acts with integrity; keeps commitments

Contagious positive attitude

Ability to gain control during stressful situations

Exhibits a sense of urgency

Focuses on achieving results while having fun!

Team player who can work well with others or independently

Frequently bend, twist at waist, kneel, squat, stand, and walk

Occasionally climb and descend ladders

Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises

Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

RESTAURANT SHIFT LEAD , RESTAURANT OPERATIONS

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position.

The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.

As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice.

This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.