Lead Technical Writer

As a Technical Writer at JPMorgan Chase within the Platform Team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job responsibilities

• Design and develop comprehensive product documentation, including conceptual overviews, step-by-step guides, API reference materials, and interactive tutorials for developer audiences.
• Collaborate cross-functionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
• Define and evolve documentation standards, style guides, and quality control processes that ensure consistency across our external-facing technical content.
• Evaluate, implement, and optimise documentation toolchains that streamline content creation, testing, and publishing workflows.
• Champion user-centered documentation by systematically gathering, analysing, and implementing customer feedback to continuously improve content effectiveness.
• Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
• Drive innovation in technical content strategy by researching and implementing emerging documentation approaches, formats, and delivery methods.

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills

ICBCareers

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