Branch Services Specialist: Salt Lake City

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we're committed to being the premier employer of choice.

We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces.

Make the leap into a new era of banking. Let us transform your career.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is committed to career growth and advancement.

At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Ideal candidates will have these skills and experience :

• Identifies and addresses business needs of clients by providing a variety of services which may include managing risk-based transactions for clients (NSF, transaction holds, fraud check review, etc.)
• Assisting clients with fraud forms and acting as liaison with fraud department
• Assisting clients with bankcard needs and acting as liaison with the bankcard department, opening accounts, amending signature cards, accepting and processing loan applications, address verifications and performing address changes, issuing and activating banking cards, etc.
• Answers questions, receives, researches and resolves client inquiries and problems either through direct personal action, assisting branch personnel or by referring clients to alternative bank resources.
• Maintains technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.

Assists external and internal client inquires and problems via telephone and / or e-mail.

Qualifications :

Requires a High School diploma or equivalent and 1+ years branch banking and services, inside sales, bank operations, digital and online banking, fraud detection, bank regulations related to opening accounts or other directly related experience.

A combination of education and experience may meet job qualifications.

Working knowledge of banking, new accounts, customer service, banking operations, banking products and services, processes and procedures.

Basic understanding of online banking, risk management and fraud detection skills.

• Ability to work collaboratively in a team setting to meet deadlines.
• Good communication skills, both verbal and written.
• Demonstrates good analytical, attention to detail, problem solving and customer service skills.
• Working knowledge of computer software including word processing, spreadsheets, etc.
6 days ago