Director, Sales Operations (Americas)

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The Director, Sales Operations - Americas will help set and lead strategy for the Americas Sales organization and support Americas Sales Leadership in defining, articulating, and adjusting strategy in accordance with company-wide objectives.

This Director will develop and execute the sales operations strategy to support the region’s revenue goals and sales objectives.

A key element of success in this role is to design and implement comprehensive market entry strategies, including market analysis, competitive landscape assessment, and go-to-market plans.

This Director should be a strategic thinker with a growth mindset and a focus on continuous improvement. They should be highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.

We value leaders who are results-driven and accountable, with a strong sense of ownership and urgency; in addition, adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment.

How you'll make a difference :

• Find opportunities to improve operational efficiency and effectiveness, implementing organizational systems and processes to support growth and cross-functional collaboration, with a focus on agility.
• Map out and continuously improve the sales process to streamline workflows and reduce inefficiencies.
• Develop and enforce sales policies and procedures to ensure consistency and compliance.
• Coordinate with Business Automation and Systems to enhance productivity and effectiveness.
• Develop and operationalize sales plays end-to-end that support corporate and / or regional strategies.
• Own the regional forecast coordination, taking a data-driven approach and providing clarity and counterarguments to sales leaders to arrive at a number within 5% accuracy.
• Oversee the development and maintenance of sales dashboards and reports to provide insights into the key drivers behind sales performance.
• Proactively analyze sales data to identify trends, opportunities, and areas for improvement, highlighting them to management as early as possible.
• Provide actionable insights and recommendations to the sales leadership team.
• Monitor and analyze market trends, customer needs, and competitive activities to inform strategic decisions.
• Design and contribute content for key regional meetings including leadership offsites, MBR / QBRs, productivity reviews etc., as needed.
• Lead and mentor a high-performing sales operations team, fostering a culture of excellence and continuous improvement.

Who you are :

• Significant, demonstrated experience in a go-to-market function, in particular operational experience working within or across a revenue organization.
• Experience designing, implementing, and maintaining operational systems of record.
• Ability to design and implement operational processes for scale and efficiency.
• Ability to learn quickly within a fast-paced team, including highly technical topics.
• Ability to handle interpersonal relationships judiciously, professionally, and compassionately.
• Utterly organized and meticulous with a love for simplifying complexity; able to dig into the details while also seeing the big picture.
• Intellectual curiosity paired with a high growth-mindset.
• Strong influencing skills, with a reputation for getting things done effectively.
• BA, BS, or equivalent in Business, Computer Science, or related field; MBA preferred.
• Excellent oral and written communication skills, including Executive-level presence and gravitas.
• Superb people and leadership skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties.
• Strong strategic mindset, with ability to help set direction and outline key outcomes.
• Own the communication, implementation and adoption of business process changes within the sales org.
• Establish regular communication channels between sales operations and the sales team.
• Hold regular meetings to review performance, address issues, and share updates.
• Foster collaboration between sales operations and other departments (e.g., marketing, finance) to support cross-functional initiatives.

What you'll bring :

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 10 years of experience in sales operations, business operations, sales management / strategy or a related role, with at least 5 years in a leadership position.
• 8+ years experience in an enterprise SaaS environment, in particular field sales (or similar) experience or experience working closely with revenue generating teams.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
• In-depth knowledge of sales processes, methodologies, and best practices.
• Proficiency with CRM systems (e.g., Salesforce) and other sales technology platforms.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

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