Job Description
Job Description
This role requires bilingual Spanish*
Are you a customer-focused individual who enjoys helping others and providing exceptional service? State Farm is seeking a talented and passionate individual like you to join our team as a Customer Service Representative (CSR).
Job Description :
As a CSR at State Farm, you will be responsible for building strong relationships with our customers, assisting them with their insurance needs, and providing top-notch service.
You will handle inquiries, process policy changes, and collaborate with our team to ensure customer satisfaction. Your role will involve :
Assisting customers : You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options.
Your ability to empathize, actively listen, and communicate effectively will be essential.
- Policy management : You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.
- Problem-solving : You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.
- Collaboration : You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.
Qualifications :
- Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
- Strong customer service orientation and a genuine desire to help others.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with exceptional organizational skills.
- Proficient computer skills and the ability to learn and navigate various software systems.
- Prior experience in customer service or a related field is preferred.
- Bilingual Spanish
- Licensing
About State Farm :
State Farm is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
With a focus on customer-centricity, State Farm strives to provide personalized solutions and unparalleled service to millions of customers across the United States.
At State Farm, we foster a culture that values teamwork, integrity, and continuous growth. We provide comprehensive training, ongoing support, and opportunities for career advancement to help our employees reach their full potential.
BENEFITS :
- Growth potential / Opportunity for advancement within my office
- Paid time off (vacation and personal / sick days)
- Valuable career-building experience
HOURS
Weekdays 9AM - 5PM, Sat. 9AM-1PM
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