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Lead Technical Support Engineer

VirtualVocations
Marietta, Georgia, United States
Full-time

A company is looking for a Lead Technical Support Engineer to deliver exceptional post-sale support for customers using their SysTrack platform.

Key ResponsibilitiesManage customer support calls and documentation of ticketsMentor junior support engineers and assist in developing test applicationsCollaborate with internal teams to classify trouble tickets and monitor aged support ticketsRequired Qualifications3 years of experience with SysTrack or comparable monitoring software systemsBachelor's degree in computer science or equivalent experienceAdvanced experience with Windows systems in large-scale environments (500+ users / devices)4 years of programming, scripting, or debugging experience with C++, C#, SQL, or JavaScriptDBA knowledge of SQL Server and familiarity with IIS

2 days ago
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