Responsibilities :
- The Senior Voice Technician is a specialized role focused on the configuration, maintenance, and troubleshooting of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices within a Department of Defense (DoD) environment
- Configure, maintain, and troubleshoot data network and telephony systems, ensuring reliable operation in line with DoD processes and standards
- Provide solid customer service and support in a high-visibility environment, addressing and resolving issues promptly
- Understand and apply fundamental knowledge of the SIP / TCP / IP protocol suite, including familiarity with MAC and IP addresses
- Perform problem analysis and problem-solving for voice communication system issues
- Maintain detailed and accurate records of configurations, maintenance procedures, and troubleshooting steps
- This position will be primarily on-site at the Pentagon Reservation, where the Voice Technician will work within secure facilities and must comply with all security protocols but may travel in the NCR to support the mission
- The physical demands for this role include the ability to move and handle tools and materials, work with fine components, and operate testing equipment
Required Experience / Qualifications :
- Bachelors degree in a related technical discipline or an equivalent combination of education, technical training, and work experience
- DoD 8570.01-M IAT Level II / 8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570 / 8140 Baseline Certification Security+ or equivalent
- The candidate should have at least 5 years of related Voice Technician experience and be familiar with SIP / TCP / IP protocol suite, MAC and IP addresses
- 5+ years of related Voice Technician experience
- 5+ years of related IT / telecommunications experience working within the DoD environment
- In-depth knowledge of voice communication systems, including ISDN, VoIP, VoSIP, and
- teleconferencing devices
- Strong customer service and support skills, with the ability to interact effectively in a high visibility environment
- Excellent problem analysis and problem-solving skills
- High level of attention to detail and commitment to accuracy
- Ability to document work and maintain records meticulously
- The technician must be able to see and differentiate cable identification and perform physical tasks associated with the installation, maintenance, and troubleshooting of voice communication systems
Special Requirements / Security Clearance :
- Must possess a Secret clearance
Sr. Voice Technician
The Senior Voice Technician is a specialized role focused on the configuration, maintenance, and troubleshooting of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices within a Department of Defense (DoD) environment. This position will be primarily on-site at the ...
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