Sr. Manager, Customer Success Engineering - Americas

About Our Client

If you think you are the right match for the following opportunity, apply after reading the complete description.

Our cliient accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The company's cloud-native platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, the hiring company serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.

In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

The hiring company was founded with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

The purpose-built security platform puts a company’s defenses and controls where the connections occur the internet so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

About The Role

Customer adoption is the lifeline of any SaaS driven company, customers will forever be driven by business objectives to align project priorities.

As a transformation vendor, still disrupting the networking and security markets, the hiring company is hyper focused on making sure our customers not only renew with us but as importantly fully adopt what they have purchased.

They are currently seeking a highly skilled and experienced Senior Manager of customer Success Engineering to oversee and expand our Americas CSE team.

In this role, you will be at the forefront of driving technical adoption and ensuring value realization for our diverse customer base.

Your primary responsibilities will include leading the team, fostering its growth, and developing the skills and expertise of each team member to drive adoption and value realization with customers.

To excel in this position, you must establish and nurture strong relationships across Product and Go To Market departments, actively promoting adoption and the pivotal role of the CSE team.

We are seeking a seasoned post-sale leader who can demonstrate a proven track record of successfully driving adoption and achieving tangible results.

Responsibilities :

• Recruit, mentor, and develop the Customer Success Engineering Team to ensure their growth and success.
• Refine and scale core customer adoption processes, such as implementing best practices and enhancing customers' cyber security stance in alignment with standards.
• Qualify existing customer SaaS services based on best practices.
• Develop and implement customer adoption initiatives across various platform capabilities.
• Collaborate closely with Customer / Account Executives, Directors, and Operations team to drive adoption.
• Participate in regional industry events / organizations as a thought leader.
• Collaborate with internal functional areas to ensure solutions are implemented and supported according to client expectations.
• Provide input on product development or enhancements to the product management function.

Qualifications :

• Bachelor’s Degree in Engineering or a related field, or equivalent experience.
• 8+ years of experience in sales engineering, systems engineering, or post-sales customer-facing engineering, with at least 5 years in managing and directing a customer-facing engineering team or similar experience
• Excellent knowledge and prior experience in selling / positioning network security technologies, including but not limited to HTTP and web-related technologies, proxies, caches, firewalls, SSL / IPsec, VPNs, DLP, anti-virus, spam, and spyware solutions (Gateway and SaaS).
• Demonstrated success working with Fortune 1000 companies.
• Strong customer relationship and people skills, as well as excellent written communication and presentation skills.
• Excellent project management skills.
• Ability to influence technical decision-makers and executives.
• Willingness and ability to travel as needed.

Salary Range

$195,000 $228,750 USD

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