Business Systems Analyst

Description

The Business Systems Analyst works with department stakeholders to develop central systems requirements, functionality, test requirements, implementation and testing of central systems, and overall workflow automation.

The Business Systems Analyst will also serve as a powerful resource to concession departments by championing Business Process Improvement (BPI) Projects driving efficiencies, accuracies, and process automation to increase department’s overall effectiveness and value contribution.

These BPI projects will leverage the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agent, etc.

to build automated solutions for workflow efficiencies.

Additionally, this person will also assist the Central Systems Manager with monitoring and supporting day to day operations of the central systems to ensure on time and accurate billing of toll transactions;

accurate reconciliation of all revenue; accurate reporting of revenue and traffic; and ensuring a predictable and reliable managed lane customers experience.

Essential Duties and Responsibilities :

Serve as a consultant to business stakeholders to identify system defects and enhancement opportunities

Actively escalate system issues to CTS support team and system owners

Assist business stakeholders with day-to-day operational activities, especially related to BI reporting needs

Lead and facilitate process improvement initiatives driving innovation and improvement by empowering business units to digitize and automate business processes while maintaining necessary oversight and governance (Automation Center of Excellence)

Lead and participate in design reviews of functional requirements and test cases

Documenting customer requirements, evaluating business process implications, and creation of technical documentation, including specifications, manuals, and plans

Ensure system changes follow the requirements outlined in Toll Services Agreement (TSA) and Comprehensive Development Agreement (CDA)

Ensure proper documentation and deliverables are created and maintained for all project work

Performing quality assurance checks on software, which includes testing and validating the product developed matches customer requirements

Ensure on time delivery of software deliverables by actively setting deliverable milestones, managing on time completion of milestones, prioritizing activities and anticipate / escalate potential project delays

Perform User Acceptance Testing in Pre-Production and aid during Production validation

Monitor the deployment of system code changes and provide needed post release assistance to business stakeholders

Review and verify test evidence and record and track resolution of all defects and system performance issues ensuring adheres to Business Rules and Business Processes

Reporting and tracking of key performance indicators

Ensuring policies and procedures are documented as required

All other tasks as assigned

Qualifications (Knowledge, Skills & Abilities) :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required to fulfill those duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in IT, computer science or a related field

3+ years’ experience in the field of business analysis, project management, or relevant master’s degree

2+ years’ experience in the toll industry transaction processing preferred, but not required

Microsoft Power Platform knowledge and experience, specifically Power BI, Power Automate, Power Apps are preferred along with SQL capabilities

Project / Program Management or experience with coordination of multiple teams in a technology systems environment

Excellent analytical skills with the ability to be creative in driving new ideas and solutions

Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment

Excellent communication skills

Reporting and documentation skills

Facilitation skills to effectively lead coworkers through project deadlines

Ability to interact with colleagues in a self-managed team structure

Must be able to demonstrate computer proficiency, especially with the Microsoft suite of products.

Working knowledge of SQL

Working knowledge of Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agent)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually quiet

Occasional travel required, may include air travel

Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

While performing the duties of this job, the employee is regularly required to talk or hear

The employee is frequently required to stand, walk, and sit