Account Manager, Multi-Dwelling Unit

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Job Description

This will include conducting pop-up events (weekly, monthly) on-site at locations.

Hybrid position As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX : CCA).

Why Work At Breezeline? As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized.

Internal Values – How we act We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And Here Is How We Do It.

Fun : We laugh a lot. It makes every day brighter, and if you do not love what you do, you're not doing it right.

Job flexibility

We think everything you do matters – at work and home.

Discounted services : We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards

Let's be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.

Career evolution : At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology : Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Position Summary : In accordance with established procedures, policies, standards and available tools, the role holder is responsible for direct sales and lead generation for maximum market penetration, the negotiation, execution and administration of Breezeline agreements including MDU VAR agreements, assisting with access agreements and New Home Builder offers while ensuring that we are first to act for brand new residential developments in the region, within our current market and as part of its territorial expansions.

Main Responsibilities :

• Manage and grow customer penetration across your portfolio of multi-dwelling and apartment communities to meet and exceed targets assigned by leadership.
• Develop strong relationships with property management and support staff in an effort to promote the acquisition and retention of Breezeline internet customers.
• Build and maintain positive relationships with property developers, builders and other key business contacts, identifying their needs and responding to them in a timely manner with the utmost professionalism, thereby ensuring strong business relationships.
• Works closely with Network Expansion to ensure new area builds are completed on time and supports customer pre-sell activities.
• Ensures that all Home Builder sites are accurately updated and maintained in territory
• Conducts relevant sales activities within Home Builder sites as required
• The individual and team must be continuously looking at ways to grow the business whether it be from an efficiency perspective, penetration, or to generate new PSUs and Revenue for Cogeco
• Responsible for sales in assigned areas; initiate contacts, identify and identify customer needs, propose tailor-made solutions and close sales.
• Submit all documents relating to sales activities and ensure their accuracy (proper management of the sales funnel).
• Responsible for various administrative tasks, including CRM management, completion, submission and accuracy of all prospect activity reports, agreements and necessary planning specifications for assigned areas and partners.
• Responsible for gathering information, developing and executing creative approaches to acquiring customers. Provides market intelligence to help combat competitor offerings and strategies
• Represent Breezeline at events in the region, by playing an active role within business associations, in particular by attending events outside of opening hours.
• Assist, as necessary, in responding to requests from other functional units and participate in special projects or carry out other tasks, as required.
• As part of their employment, employees must take all necessary measures to ensure the health and safety of themselves, their colleagues and the general public. At all times, they must wear the personal protective equipment available and respect the health and safety policies, procedures, directives and instructions issued by Cogeco.
• To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to the needs of external and internal customers and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the client's needs.
• Prepares, negotiates and executes new VAR contracts and renewals for all contract types. Works with Finance and management to ensure contracts meet customer needs and benefit Breezeline.
• Actively prospects for new opportunities for Breezeline within existing accounts and potential accounts to maximize Breezeline's revenue and margin potential.
• Offers outstanding services and a customer focus that will provide an added value to customers to increase their loyalty to Breezeline.
• Makes every effort to retain customers who want to cancel their subscription or downgrade their level of service. Actively works with customers to find creative solutions that will benefit both parties
• The individual and team must be continuously looking at ways to grow the business whether it be from an efficiency perspective, penetration, or to generate new PSUs and Revenue for Breezeline.

Essential Qualifications :

EDUCATION :

Professional Experience :

Special Skills :

Physical Requirements And Visual Acuity :

Available Benefits :

Location : Aiken, SC

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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