IT Support Specialist
Position Summary :
The IT Support Specialist will implement, support, and administer software, hardware, network and telecommunications systems that support Reconext’ s IT standards.
Daily operations and support of local IT infrastructure (laptops, PCs, printers, network switches, structural cabling) daily.
Responsibilities / Duties :
- Proficiency in deployments, with a focus on application / software deployment.
- Hands-on experience network switches, including configuration and management
- Maintain accurate and up-to-date documentation of infrastructure configurations, procedures and policies.
- Diagnose and repair any network problems.
- Interface with appropriate vendors when required to remedy system problems.
- Thorough understanding of computer hardware; able to diagnose and repair hardware issues.
- Complete special projects as assigned by Supervisor.
- Utilize company ticketing platform to track all changes, improvements, and user support needs.
- Must be able to work independently and collaboratively in a team environment.
Education and Experience :
- Associate degree or High School diploma with previous experience with :
- Microsoft Windows workstation and server.
- Knowledge of printing principles, printers, network printing
- Networking skills (network switches, IP addressing, DHCP, DNS, ...)
- Generic LAN / WAN and telecommunications systems and infrastructures
- Microsoft Active Directory Services
- Fluent in English, both verbal and written
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