Learning Delivery Associate

Learning Delivery Associate Job in Simpsonville, SC

Learning Delivery Associate

Share this Job : Requisition ID : 182390 Job Category : Operations Location : United States-South Carolina-Simpsonville-901 Holland Dr.

Simpsonville 29681 Posted Date : 2 / 24 / 2022 GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

JOB RESPONSIBILITIES

Conduct new hire training in a classroom setting

Conduct follow-up one-on-one training when necessary

Conduct refresher training sessions

Conduct certification sessions

Attend training meetings

Attend training / quality assurance meetings

Assist training department with any other necessary functions

Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

OTHER RELATED DUTIES

Conduct new hire training in a classroom setting

Conduct follow-up one-on-one training when necessary

Conduct refresher training sessions

Conduct certification sessions

Attend training meetings

Attend training / quality assurance meetings

Assist training department with any other necessary functions

Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Qualifications - External

QUALIFICATIONS

Minimum Education and Experience :

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

Previous experience in training and / or customer call center experience

Knowledge, Skills and Abilities :

Demonstrated knowledge of adult learning techniques and best practices in training delivery

Demonstrated knowledge of specific account provisions, products, and policies

Ability to communicate effectively both orally and in writing

Excellent attendance and punctuality

Demonstrated effective listening skills

Demonstrated proficiency of presentation skills

A wide degree of creativity and latitude is expected

Knowledge of Microsoft Word, Excel, and PowerPoint

A great attitude

Work Environment :

Ability to work in a fast paced, ever changing environment

Physical Demands :

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Equal Opportunity Employer Veterans / Disabled