Assistant Restaurant Manager

Job Description

Job Description

Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark Holdings Inc., a Tim Hortons franchisee in Western New York! Join our dynamic team and immerse yourself in an engaging role.

As a Restaurant Manager, you'll not only enhance your skills, but also enjoy delivering exceptional service and making a real impact in the fast-paced world of quick food service.

We are seeking experienced an experience and dedicated Assistant Restaurant Manager with a passion for quick food service to join our team.

In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences. We foster a respectful team environment and prioritize open communication and understanding when managing our team members.

Summary / Objective :

Reporting to the District Supervisor, the Assistant Restaurant Manager is responsible for managing

restaurant operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met.

In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.

The following job description generally describes the knowledge and ability required to enter the job and / or be learned within a short period of time in order to successfully perform the assigned duties.

Minimum Job Entry Requirements :

High school diploma or GED (must be at least 18 years of age)

Minimum of 12 months previous food service management experience

ServSafe Manager Certified

Strong problem-solving, organization, and time management skills

Excellent knowledge of Tim Hortons products and procedures

Action and results-oriented mindset

Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening

Excellent communication skills (written, verbal, composure)

Possess a valid driver's license and car insurance

Willingness to travel and work at any of our Tim Hortons locations

Responsibilities & Tasks :

Customer Service :

Lead by example in demonstrating and reinforcing positive customer service behaviors

Respond to customer service complaints, resolving problems, and turning negative situations into positive ones

Assist in scheduling staff to maintain high Tim Hortons standards throughout the day

Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience

Be flexible on the floor to troubleshoot and address any issues as needed

People Management :

Pre-screen, interview, hire and promote high-quality employees to fill various openings

Support the restaurant's training program and ensure employees have the necessary tools and support

Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary

Motivate and meet with employees regularly to ensure company goals and objectives are met

Stay updated on health and safety regulations and employment legislation

Provide ongoing performance feedback

Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee

Driving Sales :

Ensure proper merchandising of products and maintain sufficient inventory levels

Promote the principles of REV standards and implement staff incentives for improved performance

Evaluate and focus on areas requiring greater performance from employees

Operational Analysis :

Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards

Manage inventory levels and ensure proper yields from all products

Monitor food flow and equipment maintenance to serve safe food to customers

Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators

Stay informed of new information through available resources

Monitor and promptly respond to company email messages

Physical Demands and Working Environment :

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment : Work is performed in busy restaurant environment with frequent interruptions and tasks.

Physical : Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees;

to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight from

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.