Overview
The Joslin Care Coordinator (JCC) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit.
This is a Per Diem (as needed) role : varying days between Monday-Friday with hours that will vary between 7 : 00 am-6 : 00 pm.
As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
Responsibilities
- Maintain a clean and safe work area / exam room at all times
- Greet patients by name (HIPAA compliant); identify self and explain your role
- Properly identify patient (verify name, DOB) and label specimens / tubes
- Perform finger sticks and phlebotomy and collect appropriate specimens
- Obtain blood pressure, pulse, temperature, weight and height as appropriate
- Label and download patient meters / pumps and print reports whenever needed
- Assist with updating patient’s medication and pharmacy information
- Perform data entry efficiently in NextGen and LIS
- Assist patients with getting ready for provider visit as needed
- Provide mobile phlebotomy assistance in other areas of clinic as needed
- Recognize low blood glucose and administer treatment according to clinic protocol
- Initiate 1903 call whenever needed
- Assist in training new personnel in the Clinic as appropriate
- Clean and restock Central Work Up and Units as needed
- Assist providers and patients with scheduling of appointments when appropriate
- Other duties as assigned.
Qualifications
- Cardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)- certified preferred
- American Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferred
- Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizations preferred :
- American Association for Medical Assistants (AAMA)
- American Medical Technologists (AMT)
- National Healthcare Association (NHA)
- National Center for Competency Testing (NCCT)
- New England Association of Schools and Colleges (NEASC)
- Proficient computer skills
- Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff
- Stellar customer service
- Ability to function in fast paced, diversified work environment
- Excellent communication skills
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