Sales Coordinator/Front Desk Agent - Residence Inn Rancho Cordova

Job Summary :

The Sales Coordinator / Front Desk Agent is a hybrid position. We are looking for someone who has a welcoming professional attitude with hotel sales experience and the ability to deliver excellent guest service.

You must be organized, detailed, with exceptional communication skills. This position performs administrative duties necessary to provide immediate service to potential and existing clients regarding the booking and coordination of group room blocks.

Maintaining the events calendar, tracking events, creating BEOs, and track important deadlines.

Responsibilities include but not limited to :

Perform general office duties to support Sales & Marketing efforts.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Promote awareness of brand image internally and externally.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to the brand.

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

Other ad-hoc duties unexpected moments when we must pull together to get a task done.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

Help organize Front Desk / Credit Card Authrizations.

Ensure SPAs (Standard Procedures of Awesomeness) are being followed.

Ensure Group Binder is kept up todate with relevant information.

Highly motivated, organized, goal and results-oriented individual who thrives under pressure.

Front Desk Shift Coverage, you will spend a few hours each day working the desk and reviewing arrival / departures for potential leads.

Experience :

Hotel Sales experience

Proficient in Office (Excel / Word / PPT), Property POS

Front Desk Experience

Ability to work independently and to adapt to continuously changing environments.

Open availability (nights, weekdays, weekends, holidays, etc.)

Must have exceptional verbal and written communication skills.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities, or qualifications of the job.

Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class.

• Those who are ineligible to work in the United States will not be considered.
12 days ago