Senior Product Managers

About the role

IMPORTANT : Please ensure you have read the Role Profile’ and Application Guidance’ documents for this role before completing your application.

These can be downloaded via the buttons on the right-hand side of this page.

As the NHS celebrates its 75th year using digital technology to support citizens, patients, clinicians and researchers has never been more critical to its future.

Driven by the recommendations of the Wade-Gery review, NHS England Transformation Directorate has the mandate to deliver a broad, complex set of products, platforms and services which play a vital role in the delivery of health and care across the country every day.

Our products and services are central to supporting NHS patients, staff, researchers and the public, as well as to achieving critical national health and care goals as demonstrated throughout the COVID-19 pandemic.

The work we do has a direct impact on people’s lives, helping them access the essential services they need and supporting them to get appropriate care as quickly as possible.

Operating at the scale of the NHS offers unique opportunities to shape the future of health and care.

We are growing our Product Management capability to ensure our products and services deliver real value for their users and continuously improve to better meet their needs.

Our Senior Product Managers :

• Take ownership of collaborative, iterative design and improvement of a product or service for their delivery team
• Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders ensuring the service better meets their needs
• Put people at the heart of everything they do. They are inclusive, ensuring NHS services work for everyone, improve lives directly or indirectly and are designed for trust

With this in mind, we have range of exciting opportunities for Senior Product Managers to support multidisciplinary teams across the Transformation Directorate.

Our product portfolios include :

Digital Citizen Health delivering citizen-facing national digital channels and services including NHS.UK, NHS App, and NHS login.

Digital Primary Care delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.

Digital Urgent and Emergency Care ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.

Screening and Vaccinations delivering the next generation of digital services to support the national screening and national vaccination and immunisation programmes.

Platforms Providing the core platforms that connect digital services across the health and care system. It builds interoperable platforms, develops open standards and application programming interfaces (APIs), and supports cloud-based technologies.

Enabling Products delivering digital interoperability across the providers of the wider health and care system, including core national products to enable secondary care appointment management (Wayfinder), bookings, referrals, prescriptions, child protection, child health and medicines management.

Our Senior Product Managers work in multi-disciplinary agile, user-centred product development and service design teams, representing users and their product or service to wider stakeholders and management.

As a Senior Product Manager you will :

• Work with your team, delivery partners and stakeholders to understand and clarify user needs - championing the commitment to create real value for users
• Take ownership of the vision for your product or service, communicating what successful outcomes look like and how they should be measured
• Use combinations of qualitive and quantitative data and professional expertise to make decisions about the direction and relative priority of work to improve a product or service (often with incomplete information or degrees of uncertainty)
• Work to continuously prioritise work and iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change
• Foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore
• Build partnerships by communicating the team’s efforts, achievements and needs to delivery partners, stakeholders, management and the public

About you

More information on this role can be downloaded via the buttons on the right-hand side of this page. Please ensure you have read these before completing your application :

• For a more detailed description of the role, please download the Role Profile’ document.
• For instructions and guidance on how to apply for this role (including questions and criteria for your supporting statement), please download the Application Guidance’ document.

Some of the skills and experience we're looking for from our Senior Product Managers :

• Experience as a Product Manager working within teams employing agile ways of working (Scrum, Lean, Kanban etc.) and user centred design methods
• Experience working with techniques for idea generation, backlog prioritisation and analysing feedback
• Experience using user research and other data to understand users and their needs
• Experience clearly defining outcomes for (or problems with) products or services
• Experience collaborating with teams and stakeholders to define user stories, success criteria, KPIs and performance metrics
• Experience communicating decisions and priorities in a clear and engaging manner (e.g. show and tells, briefings etc.)
• Experience fostering collaboration across diverse, multidisciplinary service or product delivery teams

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. T alk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern.

All of our Product Management roles have a specified office base (London, Leeds or Exeter), however we remain committed to supporting flexibility around workplace locations.

If it works for the service, we will do our best to make it work for you.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.