Front Desk Associate

D1 Training is in need of a high energy, responsible person to join our team.

The front desk position is very important as it is the first and last employee to engage with our customers & members every time they visit.

This role is designed to provide a welcoming introduction to each person who walks into the D1 facility. As a front-desk associate, you will answer customer service-related questions, keep track of who is coming in and out of the facility, and assist with the operations of the business.

We want each person who walks into the D1 facility to not see us as a gym but instead as a fun family full of people who are excited to be there.

You will interact with a high volume of people each day and each of them needs to receive the same level of service. This role is vital to the success of our company and is a stepping stone into other positions within our organization.

Members should walk into the facility excited to see you and have you greet them by name. Bathrooms should always be ready for use, ancillary items should be ready to be sold, and cleaning supplies should be ready for use.

As a front-desk associate you should be willing to support other members of the team on miscellaneous tasks but 85%+ of your time should be spent at or near the front-desk.

This opening is part-time, approx. 15-25 hours per week. Must be able to work mornings and evenings, as well as weekends

Who We Are.

D1 Training is the place for the athlete. A training brand founded by athletes, for athletes, and supported by professional athletes.

D1 is looking to expand it’s presence in the Johnson City area via D1 Tri-Cities.

D1 Training is an athletic-based training facility, focused on building a community of Athletes who can train and reach their goals together.

With the backing of professional athletes such as Tim Tebow, Peyton Manning, Jason Witten, Chris Paul and Chipper Jones, our primary goal is to provide a training experience like that of a Division 1 athletic performance program.

D1 has coached 1000’s of athletes and teams to reach their goals at all levels with over 100sites nationwide.

Why D1?

D1 Tri-Cities is a team of driven individuals with the goal of helping others reach their goals through high-level training.

Front desk associates receive a competitive compensation. Additionally, we are a growing organization so team members who show the necessary initiative and willingness to learn will have the opportunity to earn additional opportunities to grow within the organization.

• Must be a high energy individual who shows up consistent every single day and does not have emotional ups and down.
• Must be a reliable individual who shows up on-time each day you are expected to be at work.
• Must be a coachable person who is ready to show up at their best week in and week out.
• Must have the ability to connect with members and hold authentic conversations while keeping it professional.
• Must be clear and concise in your conversations with the ability to tell someone that you can no longer talk because you have other work to complete.
• Must have the ability to multi-task and also manage your schedule to accomplish all of your daily objectives.
• Must be willing to support other members of the team and have a great work ethic.
• Must be able to tune out whatever is happening outside of work so that your energy at work remains consistent.
• Must be willing to greet people by name every day and must show your excitement to see our members.

Primary Responsibilities / Expectations

Housekeeping Responsibilities

• Check all bathrooms, make sure they are clean and stocked
• Make sure workout area is stocked and prepped for the following workout / day
• Walk the turf / weight room and make sure it is tidy (no trash, coach materials, personal belongings)
• Vacuum weight room
• Restock fridge / snack / gear shelves
• Follow open / closing checklist (lights, locks, tv's)

Front Desk Responsibilities

• Stand up and greet everyone that comes into the facility
• Answer all phone calls, handle customer service inquires
• Stand at entry spot (iPad kiosk) 10 mins prior to every workout to assist on check-ins and verify client status
• Check out and confirm all appointments on the schedule
• Keep the front desk area / lobby clean and organized
• Check voicemail and reply to messages or forward to the correct staff member
• Gather content for social media

Sales Responsibilities

• Monitor social media for messages / inquiries (follow scripts)
• Answer incoming calls (using Telephone Inquiry Script)
• Greet free trials upon arrival, verify waiver / profile status and bring them to appropriate recruiter / coach

Job Type : Part-time

Pay : $ per hour

Benefits :

• Free employee membership
• Employee discounts

Shift :

• 4 hour shift
• Day shift
• Evening shift

Weekly day range :

• Monday to Friday
• Weekends as needed

Work Location : In person