Summary
The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
Seniority Level : Associate Employment Type : Full-time
Compensation : This hourly, non-exempt position pays from $18 to $20 per hour, with overtime compensated at 1.5 times the base rate.
New hires usually earn between $38,440 and $52,555 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities :
- Ensure effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain strong customer relationships on behalf of the company.
- Handle inbound sales calls and initiate outbound sales calls as necessary.
- Consistently follow up on commitments made to customers in a timely manner.
- Monitor stock levels to facilitate effective handling of customer orders.
- Assist customers in determining their order requirements and needed services.
- Appropriately identify and escalate any customer issues as they arise.
- Provide price quotes, credit terms, and process sales orders accurately.
- Process sales transactions and handle payments accurately and efficiently.
- Coordinate trucking and delivery of materials to customers based on delivery schedules.
- Create shipping orders and packing lists as needed.
- Address any customer issues that may arise during the delivery process.
- Provide support to the Sales Representatives as needed.
- Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
- Maintain up-to-date knowledge of company products and services.
- Perform any additional duties as required or requested.
Additionally the candidate must meet the following Education and / or Experience requirements :
- High School Education Required. Some college work completed preferred.
- Minimum 2 years customer service experience.
- Clear communication with the ability to use positive language.
- Attentiveness.
- Proven ability to handle multiple tasks at once.
- Goal oriented focus.
- Good mathematical skills; ability to do calculations quickly.
- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
- Intermediate skills in MS Outlook, Word and Excel.
- Bilingual is (Spanish) preferred
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