Director of Customer Finance

Summary

Chobani’s Customer Finance team operates as the key business partners to our field sales team, functioning as a link between our Sales and Finance organizations.

Our team is matrixed directly into our field sales organization, with each team member partnering with sales to focus on driving excellence in a specific customer business unit (East, West, Wholesale, etc.).

Members of our Customer Finance team are responsible for working with their partners in sales to ensure accurate volume and net revenue forecasts, staying connected with the business unit they’re responsible for to understand key drivers and sources of forecast variance (and correcting those issues), supporting company initiatives such as new product launches or pricing changes, leading the modeling process for both Chobani and customer annual planning / joint business planning processes, and working through any ad hoc analyses that may be advantageous to our Sales and Finance teams (promo effectiveness analysis, customer negotiation work, trade investment opportunities, etc.).

Successful members of our Customer Finance team want to work in a fast-paced, high growth environment, have a strong interest and background in CPG, and a passion for partnering with sales teams to get results.

Responsibilities

• Partner with sales leaders on our monthly forecast process, ensuring accurate volume, promo, and trade inputs month in and month out
• Identify sources of forecast variance, determine any process or strategy changes needed to eliminate
• Proactively identify and quantify risks and opportunities for your customer business unit to eliminate surprises and advance investment opportunities
• Apply Chobani tools to assess promo performance at key customers, finding opportunities for improvement / optimization or sources of inefficiency
• Implement key company-wide initiatives with your business unit, including new product launches, marketing / promo campaigns or pricing changes
• Focus on and drive profitable growth for your business unit applying Chobani’s framework and tools
• Support the field’s work with our JDA business planning tool, and recommend / support improvements to our systems and processes
• Prepare for regular quarterly and monthly business reviews with senior leadership
• Coordinate with internal teams, including Sales, Finance, Category, Insights, Marketing, and others to ensure our sales team has the support and tools they need to succeed
• Identify and drive opportunities for change in our organization, both in external work with customers and internal work on our processes and systems

Requirements

• Bachelor's degree required
• Management experience required
• 12+ years total experience, with significant focus in CPG
• Strong understanding of CPG trade : pricing and promotion planning, customer relations, etc.
• Strong and proven leadership qualities with cross-functional exposure / experience
• Track record of being highly building and maintaining excellent customer relationships
• Highly organized with the ability to prioritize multiple projects against various timeframes
• Ability to work with and summarize findings from complex data
• High Proficiency in Microsoft Office Suite
• Willingness to travel (less than 20%)

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place.

In short : making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.

S. The Company manufactures yogurt, oat milk, and creamers Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives.

Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond : working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet.

Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.