Director of Support Operations

VirtualVocations
Oakland, California, United States
Full-time
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A company is looking for a Director of Support Operations.Key Responsibilities : Provide technical support to enterprise customers via phone, email, and ticketing systemsLead and mentor the Enterprise Support team to ensure high performance and customer satisfactionDevelop support strategies aligned with business objectives to enhance customer retentionQualifications : Proven leadership experience in technical support or customer success in the audio or media industryStrong understanding of service level agreements (SLAs) and support metricsAbility to manage multiple projects and priorities in a fast-paced environment

11 days ago
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