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Contact Center Engineer Sr Contact Center Engineer Consultant

VirtualVocations
Arlington, Texas, United States
Full-time

A company is looking for a Contact Center Engineer / Consultant in Atlanta, GA.Key Responsibilities : Serve as SME for ACD training and supportEnsure reliability of telephony platforms and troubleshoot issuesAdminister ACD configuration, routing, and designRequired Qualifications : Experience with Nice InContact and CXOne engineeringKnowledge of ACD configuration and call routingExperience in migrating to a different ACD platformProficiency in analyzing SIP call flow and troubleshootingWillingness to participate in a 24 / 7 on-call rotation

17 days ago
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