$22 / hr. Customer Service Team Lead
Start July 8th and End around Sept 15th (Summer Contract Position)
Onsite Mesa / Tempe Border
M-F Schedule
Description :
This position is to perform the CSR job as well as lead 10 customer service representative for a textbook store that serves as the official online bookstore for high schools across the country.
The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support.
Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers.
CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required.
This position requires high attention to detail. Emailing / Communicating with clients and customers. Job Details :
Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones.
Rest will be emailing and researching.
- Data entry / order processing
- Other assigned duties
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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