Restaurant Manager

COMPANY : Chick-fil-A Bolingbrook

POSITION : Manager

STATUS : Full Time (35-45 hours / week)

AVAILABLE SHIFTS : Opening / Day / Afternoon / Closing

COMPENSATION : Up to $20.00 / hour

BENEFITS : Health / Dental / Vision / 401k, $2500 scholarship, free food, catering discounts, cash bonuses, flexible schedule, paid training, incentive programs, tuition assistance, Sundays off!

LOCATION : 245 N. Weber Rd., Bolingbrook, IL, 60490

JOB CATEGORY : Management

JOB SUMMARY : Chick-fil-A Bolingbrook is looking for talented, energetic, and enthusiastic individuals who have a passion to serve and lead others.

Leading at Chick-fil-A is more than just a job, it’s an opportunity. Managers will undergo a six week in-restaurant paid training program to gain personal and professional experience that goes far beyond serving a great product in a friendly environment.

JOB REQUIREMENTS :

• Available to work 5-6 days and 35+ hours per week including Saturdays. Chick-fil-A is always closed on Sundays.
• Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
• Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
• Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
• Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
• Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
• Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
• Implement decisions and strategic business objectives from the director team and the Owner / Operator.
• Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
• Assist with shift management : breaks, communication, call-offs, discipline, reward & recognition.
• Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
• Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
• Empower, encourage and provide honest feedback to team members on a daily basis.
• Ensure all team members on shift are aware of the plan, goal, and vision for the day.
• Oversee team member contests and recognition during shifts.
• Ensure portions are correct and meet weight and presentation expectations.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Ensure store is neat, clean, and organized at all times
• Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
• Appropriately handle customer requests and facilitate customer recovery
• Enforce disciplinary system and violations of the Team Member Policy Handbook.
• Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

ESSENTIAL QUALIFICATIONS :

EDUCATION : High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.

EXPERIENCE : One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

ESSENTIAL FUNCTIONS :

• Cash handling : Frequently
• Work outside : Occasionally
• Stand : Constantly
• Walk : Constantly
• Sit : Occasionally
• Lift / carry 10 lbs or less : Constantly
• Lift / carry 11-20 lbs : Constantly
• Lift / carry 21-50 lbs : Frequently
• Lift / carry 51-100 lbs : Occasionally

ESSENTIAL QUALITIES :

• Teachable spirit
• Willingness to provide REMARKable hospitality experiences for our guests
• Team-oriented, focuses on others before self
• Has a guest first service mentality
• Works with a sense of urgency in a fast-paced environment
• Ability to multi-task and communicate well with others
• Takes initiative and positively contributes to the work atmosphere and operating environment
• Treats others with honor, dignity, and respect
• Character Aligns with Chick-fil-A values
• Chemistry Servant leader, relationship builder, results focused
• Competency Problem solver, commitment to excellence, earns trust

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches.

The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,861 restaurants, primarily in the United States.